Integrity Privacy Policy

Last updated: 8 November 2026

Integrity RTO Solutions Pty Ltd, ABN 67 669 731 659, operates Integrity Academy, an online platform delivering non-accredited professional development ("Integrity", "we", "us", "our"). This policy applies to Integrity Academy.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also comply with the Spam Act 2003 for electronic marketing.

1. Who we are and how to contact us

• Entity: Integrity RTO Solutions Pty Ltd, ABN 67 669 731 659.
• Address: 463 Upper Brookfield Road, Upper Brookfield QLD 4069.
• Phone: +61 400 657 381.
• Privacy contact: admin@integrityrtosolutions.com.au.

2. The personal information we collect

Depending on how you interact with us, we may collect:

• Contact & identity details — name, date of birth, contact details, address, employer/role.
• Account & learning data — login details, courses accessed, progress, completions, and certificates.
• Payment information — billing details; card payments are processed by our payment provider (we don't store full card numbers).
• Marketing & engagement data — sign-up source, email opens/clicks, and how you interact with our content (with consent where required).
• Website & usage data — IP address, device/browser information, pages visited, and cookie/analytics data (see Section 10).

We collect information directly from you (forms, sign-ups, enrolments, emails) and automatically through our websites and analytics tools. We only collect personal information by fair and lawful means.

3. Sensitive information

Sensitive information (including health, disability, and racial or ethnic origin) has stronger protections. We do not collect sensitive information through our marketing or lead forms. We collect it only where reasonably necessary and with your express consent — for example, an adjustment or support need you choose to tell us about — and we store it securely with restricted access.

4. Why we collect and use your information

We use your information to: deliver the course, guide or service you've requested and provide learner support; create and manage your account and make Certificates of Completion available for you to claim; meet our legal and record-keeping obligations; process payments; respond to enquiries; send you marketing where you've consented (Section 5); and maintain the security and integrity of our systems. We won't use your information for an unrelated purpose without your consent, unless authorised or required by law.

5. Direct marketing and your choices (APP 7 + Spam Act 2003)

We send marketing communications (our own tips, updates, newsletters and offers) only where you have consented, or where the law otherwise permits, and you can opt out at any time — every marketing message includes a working unsubscribe link, and you can also email our privacy contact. We action unsubscribe requests within 5 business days. We do not sell your personal information, and we do not share your contact details with third parties for their own marketing unless you have given us separate, express consent. We will not use or disclose your information for direct marketing in a way you would not reasonably expect.

6. Who we share your information with — including overseas (APP 8)

We share personal information only as needed to run our services, with:

• Service providers who help us deliver learning, communications, payments and analytics (see the table below);
• Government and regulatory bodies where the law requires it;
• Professional advisers, and others where you've consented or the law requires or permits it.

Some providers store or process information overseas — primarily in the United States. Before disclosing personal information overseas we take reasonable steps to ensure it's handled consistently with the APPs (and we remain accountable for it). Our key providers:

Business licence shop (SCORM licences). If your organisation buys a SCORM licence through our business licence shop (business.integrityacademy.com.au), we collect contact and billing details for your organisation's representatives. Learners are identified in the shop only by an identifier that your organisation's learning management system passes to us, which is an anonymous code by default. This information is held in a database in Sydney, Australia (Supabase) and is processed through Cloudflare (hosting and content delivery), Stripe (payments) and Resend (delivery of our emails, which is processed in Japan). Customer data is logically separated. The Australian Privacy Principles and the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) apply to this information.

We don't sell your personal information.

7. Completion records

If you need a copy of your Integrity Academy completion records, please contact our privacy contact (Section 1).

8. How we keep your information secure (APP 11)

We take reasonable steps to protect personal information from misuse, loss and unauthorised access — including secure systems, access controls and reputable providers — consistent with our obligations under the Privacy Act 1988 (Cth). Access to learner information is controlled at all times. No online system is completely secure, but we work to keep your information safe and to respond quickly if an issue arises.

9. How long we keep your information

We keep personal information only as long as needed for the purposes above or to meet legal/regulatory obligations, then securely delete or de-identify it.

10. Cookies, tracking pixels and analytics

Our websites use cookies and similar technologies, including Google Analytics 4 (loaded through Google Tag Manager), to understand how our sites are used and to improve our services. Our learning platform provider also uses cookies needed to run the platform. These may set cookies and collect online identifiers and usage data. We do not currently use advertising pixels such as the Meta (Facebook) Pixel or the LinkedIn Insight Tag. You can manage or disable cookies in your browser.

11. Accessing and correcting your information (APP 12 & 13)

You can ask to access or correct the personal information we hold about you by contacting our privacy contact (Section 1). We may ask you to verify your identity (name, date of birth, address) first. We take reasonable steps to correct information within 10 business days at no charge, and where we've disclosed it to another APP entity we'll notify them of a correction if you ask. If we refuse a correction, we'll tell you why and how to complain.

12. Data breaches (Notifiable Data Breaches scheme)

We have processes to detect, contain and assess data breaches. Where a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in line with the Notifiable Data Breaches scheme under the Privacy Act 1988.

13. Complaints

If you have a privacy concern, please contact our privacy contact (Section 1) and we'll work to resolve it. If you're not satisfied, you can lodge a complaint with the OAIC — oaic.gov.au or 1300 363 992.

14. Changes to this policy

We may update this policy from time to time. The current version is always available on our websites, with the version and "last updated" date shown above.

Company information

Integrity RTO Solutions Pty Ltd · ABN 67 669 731 659 · 463 Upper Brookfield Road, Upper Brookfield QLD 4069 · +61 400 657 381 · admin@integrityrtosolutions.com.au